Frequently Asked Questions
Everything you need to know about our premium drone technology and services.
What is the standard shipping timeframe for Autelpilot orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international delivery varies by location and customs processing.
Do all drones come with a manufacturer warranty?
Yes, all our drones are 100% authentic and include the official Autel Robotics manufacturer warranty, covering defects in materials and workmanship under normal use.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original, unopened packaging. If the product has been activated or flown, it may only be eligible for warranty repair rather than a refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure financing options like Klarna or Affirm to help you manage your investment.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's portal for real-time updates.
Do you provide technical support for drone setup?
Absolutely. Our expert technical team is available via email and live chat to assist you with firmware updates, initial calibration, and troubleshooting your flight software.